Binding Agreement. These Terms of Service (“Terms”) constitute a legally binding agreement between VELOXNODES (“Company”, “we”, “us”, or “our”), and any person or entity purchasing or using the dedicated server hosting services provided through the website www.veloxnodes.com (“Customer”, “you”, or “your”).
Infrastructure Sourcing. veloxnodes.com provides dedicated server hosting infrastructure located in Russia and Kyrgyzstan, sourced from third-party datacenter operators. The Company acts as a reseller and intermediary, enabling Customers to lease dedicated physical servers and related resources.
Acceptance of Terms. By placing an order, creating an account, or using any Service provided by us, you agree to be bound by these Terms and all incorporated documents, including the Privacy Policy and Acceptable Use Policy (AUP). If you do not agree to these Terms, you must not access or use the Services.
DEFINITIONS AND INTERPRETATION
Definitions. For purposes of these Terms:
(a) “Agreement” means these Terms and any incorporated policies, as amended from time to time.
(b) “Business Day” means any day other than a Saturday, Sunday, or public holiday in the Russian Federation.
(c) “Customer Data” means all data, content, and materials stored, processed, or transmitted by the Customer using the Services.
(d) “Datacenter Provider” means the upstream hosting operator located in Russia or Kyrgyzstan from which the Company procures infrastructure.
(e) “Service(s)” means the provision of dedicated server hosting, related connectivity, and ancillary features as described on the Website.
(f) “Third-Party Provider” means any external entity supplying hardware, connectivity, datacenter space, or payment processing on which the Company relies.
(g) “Force Majeure Event” means an event beyond a party’s reasonable control, including acts of war, government orders, network failure, or natural disasters.
Interpretation. References to laws include any amendments or re-enactments thereof. Headings are for convenience only and shall not affect interpretation. Words in the singular include the plural and vice versa. References to “including” mean “including without limitation”.
Precedence. In case of conflict, the Terms shall prevail over the Privacy Policy, except where mandatory law requires otherwise.
LEGAL RELATIONSHIP AND SCOPE OF AGREEMENT
Binding Contract. By purchasing or using the Services, you enter into a binding legal agreement with the Company governed by these Terms.
Reseller Role. The Company is not a datacenter operator. It acts solely as a reseller and coordinator of dedicated servers provided by independent third-party datacenter operators located in the Russian Federation and the Kyrgyz Republic. The Company does not own or physically manage the hosting facilities.
Scope of Service. The Services consist of provisioning and maintaining access to a dedicated server in accordance with the Customer’s order. Unless expressly stated, the Services are unmanaged—the Customer is responsible for all system administration, configuration, and content.
Entire Agreement. These Terms, together with the Privacy Policy and any applicable order form, constitute the entire agreement between the parties and supersede any prior statements or representations.
Amendment and Notice. The Company may amend these Terms at any time by posting an updated version on the Website. Continued use of the Services following publication constitutes acceptance of the revised Terms.
ELIGIBILITY, ACCOUNT CREATION, AND IDENTITY
Eligibility. The Services are intended for persons aged 18 years or older and legally capable of entering binding contracts. By using the Services, you represent that you meet these requirements.
Account Registration. To order or use the Services, the Customer must create an account using a valid email address. No additional identity verification or KYC information is required beyond a working email address. The Company reserves the right to refuse or suspend service where there is reasonable suspicion of unlawful use or sanctions exposure.
Account Security. The Customer is solely responsible for maintaining the confidentiality of access credentials and for all actions occurring under its account. The Company shall not be liable for any loss or damage arising from unauthorized use of credentials.
False or Misleading Information. Accounts created with false, misleading, or incomplete information may be suspended or terminated without notice.
Account Suspension for Risk or Abuse. The Company may suspend an account if it reasonably suspects misuse, fraud, or security risk, or to comply with applicable law or law-enforcement requests.
SERVICE DESCRIPTION AND PROVISIONING
Nature of Service. The Company resells access to dedicated servers hosted in Russia and Kyrgyzstan. Each server is provisioned for exclusive use by one Customer for the term specified in the order.
Reseller Model and Dependency. The Customer acknowledges that the Services rely on third-party datacenter operators. The Company has no control over the operation, performance, or continuity of those facilities and disclaims liability for any interruptions or losses caused by them.
Provisioning Timeline. After receipt of cleared payment:
(a) servers located in Russia are typically provisioned within three (3) Business Days;
(b) servers located in Kyrgyzstan are typically provisioned within ten (10) Business Days.
These timelines are indicative only and not guaranteed.
Activation and Acceptance. The Service shall be deemed activated upon delivery of server access credentials to the Customer’s registered email. The Customer shall verify functionality upon activation.
Configuration Responsibility. Unless expressly stated, the Customer bears sole responsibility for software installation, system security, and configuration of the server.
SERVICE LEVELS AND AVAILABILITY
Best-Efforts Basis. The Company provides the Services on a commercially reasonable, best-efforts basis and does not guarantee uninterrupted operation or uptime.
Exclusions. Downtime resulting from maintenance, upstream outages, force majeure, or Customer configuration errors is expressly excluded from any performance metrics.
Planned Maintenance. The Company or its Datacenter Providers may perform scheduled maintenance. Reasonable effort shall be made to provide advance notice via the Website or email.
Monitoring and Notification. The Company may monitor network health and performance but is under no obligation to provide real-time reporting to Customers.
ORDERS, TERM, AND RENEWAL
Order Process. Orders may be placed through the Website or by invoice. Each order is subject to acceptance by the Company, which may reject any order at its discretion.
Term of Service. Unless otherwise specified, each Service term begins upon activation and continues for the billing period selected by the Customer (monthly, quarterly, or annual).
Renewal. Services renew automatically for successive periods of equal duration unless cancelled prior to the renewal date through the Customer portal.
Cancellation. Cancellation requests must be submitted at least five (5) Business Days before the renewal date to avoid further charges.
Termination for Breach or Non-Payment. The Company may suspend or terminate the Service immediately upon non-payment, breach of these Terms, or violation of applicable law.
PAYMENT TERMS
Advance Payment. All Services require full payment in advance. Provisioning will not commence until payment is received and verified.
Accepted Payment Methods. The Company accepts payment via the methods stated on the Website, which may include bank transfer, cryptocurrency, or electronic payment gateway. All payments are processed through third-party providers, and the Customer agrees to their respective terms.
Currency and Taxes. Payments shall be made in the currency specified at checkout. Prices are exclusive of any applicable taxes or transaction fees, which are the Customer’s responsibility.
No Refunds. All payments are final and non-refundable, including cases of early cancellation, dissatisfaction, or unused service time, except where required by mandatory law.
Chargebacks and Payment Disputes. Initiating a chargeback constitutes a material breach of these Terms. The Company reserves the right to suspend or terminate services and recover associated costs.
Late Payments. Failure to pay renewal fees by the due date may result in immediate suspension or deletion of the Service. Reactivation may incur additional fees.
Invoices and Records. Invoices and receipts are issued electronically. The Customer is responsible for maintaining accurate billing contact details.
PRICING, CHANGES, AND PROMOTIONS
Published Pricing. All pricing is displayed on the Website or quoted in writing by the Company. The Company makes reasonable efforts to ensure accuracy but reserves the right to correct typographical or system errors at any time.
Changes to Pricing. The Company may adjust pricing, fees, or service inclusions at any time upon at least seven (7) days’ notice published on the Website or sent to the Customer’s registered email. Continued use after the effective date constitutes acceptance.
Promotions and Discounts. Any promotional rates or discounts are temporary and non-transferable. Upon expiration, standard pricing applies automatically unless otherwise agreed in writing.
Currency Conversion. All prices are denominated in the currency stated at checkout. The Customer’s payment provider may apply exchange rates or transaction fees beyond the Company’s control.
Taxes and Levies. Unless expressly stated otherwise, all fees are exclusive of value-added tax (VAT), goods and services tax (GST), withholding tax, or other levies. The Customer is responsible for compliance with tax obligations in its jurisdiction.
Misuse of Promotions. If a Customer redeems a promotion or discount in a fraudulent or abusive manner, the Company may revoke the offer and recover any benefit obtained.
CUSTOMER RESPONSIBILITIES AND ACCEPTABLE USE
Lawful Use. The Customer shall use the Services solely for lawful purposes and in accordance with applicable laws and regulations in all jurisdictions in which it operates.
Prohibited Activities. The Customer must not:
(a) distribute spam, malware, or unsolicited bulk messages;
(b) host or distribute material that infringes intellectual property or privacy rights;
(c) operate open proxies, anonymizers, or botnets;
(d) engage in network abuse, denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks;
(e) host or facilitate illegal content including but not limited to child exploitation, phishing, or fraud schemes;
(f) engage in cryptocurrency mining where prohibited by upstream datacenter policy;
(g) breach any export control, trade, or sanctions law.
Resource and IP Reputation Management. The Customer shall not undertake actions likely to cause blacklisting of Company or datacenter IP ranges. The Customer bears responsibility for email or network reputation generated by its hosted systems.
Sanctions and Restricted Territories. The Customer represents that it is not subject to sanctions administered by the United States, the European Union, the United Kingdom, the United Nations, or any equivalent body, and will not use the Services in or for the benefit of restricted jurisdictions.
Monitoring and Enforcement. The Company reserves the right, without obligation, to monitor the Services for security and compliance purposes. If prohibited activity is detected, the Company may suspend or terminate the Service immediately.
Customer Cooperation. The Customer shall cooperate with the Company’s reasonable requests in investigating potential abuse or responding to lawful requests from competent authorities.
DATA STORAGE, TRANSMISSION, AND BACKUPS
Data Responsibility. The Customer retains full responsibility for its own data, including backup, recovery, and security. The Company does not provide data backup or restoration services unless expressly agreed in writing.
Data Location. The Customer acknowledges and agrees that all hosted data is stored in datacenters located in the Russian Federation and the Kyrgyz Republic, operated by third parties.
Data Transmission and Risk. Transmission of data over the internet is inherently insecure. The Company disclaims liability for any interception, loss, or corruption of data transmitted to or from its systems.
Security Measures. The Company implements commercially reasonable administrative and technical safeguards to protect its infrastructure; however, it does not warrant absolute security of any Customer Data.
Retention After Termination. Upon termination, Customer Data may be irretrievably deleted without further notice. The Customer must ensure backups are completed before cancellation or expiry.
IP ADDRESS ALLOCATION AND NETWORK POLICY
Temporary Assignment. All Internet Protocol (IP) addresses assigned to the Customer are licensed, not sold. They remain the exclusive property of the Company or its upstream providers.
Reassignment and Reclamation. The Company may reassign IP addresses at its discretion upon service cancellation, network reorganization, or RIR policy requirement.
Blacklist and Reputation. The Customer shall not engage in activities leading to blacklisting of assigned IPs. If an IP range is blacklisted due to Customer conduct, the Customer must bear the cost of remediation or replacement.
Reverse DNS and Routing. The Company may provide reverse DNS or routing configurations upon reasonable request, subject to technical feasibility and upstream policies.
Regulatory Compliance. All network usage shall conform to the policies of the relevant Regional Internet Registry (e.g., RIPE NCC) and applicable telecommunications laws.
THIRD-PARTY PROVIDERS AND DEPENDENCIES
Upstream Providers. The Customer acknowledges that the Company relies on third-party datacenter and network providers to deliver the Services. The Company has no direct control over their operations.
Pass-Through Terms. To the extent that upstream providers impose additional requirements or restrictions, those terms are deemed incorporated herein and binding on the Customer.
No Liability for Upstream Failures. The Company disclaims liability for downtime, data loss, or damage resulting from the acts, omissions, or performance of any third-party provider.
Third-Party Software. If the Service includes third-party software or licenses, the Customer’s use is governed by the respective licensor’s terms.
Change of Providers. The Company may change its upstream datacenter or network providers at any time without prior notice, provided such change does not materially degrade the Service.
SUPPORT AND INCIDENT MANAGEMENT
Support Channels. Support is available exclusively via electronic ticket or email at the contact addresses published on the Website.
Scope of Support. The Service is unmanaged. The Company’s responsibility is limited to ensuring the server hardware and network connectivity function as intended. Software installation, configuration, and administration remain the Customer’s responsibility.
Response Times. The Company aims, but does not guarantee, to respond to support tickets within one (1) Business Day.
Abuse Reporting. Abuse notifications shall be sent to [email protected]. The Company will review reports and take action in accordance with its AUP and applicable law.
Emergency Situations. In the event of critical network or hardware failure, the Company shall undertake best-efforts remediation and, where feasible, provide updates via the Website or email.
Exclusions. Support does not include third-party software troubleshooting, security hardening, performance optimization, or custom configurations unless separately contracted.
SUSPENSION AND TERMINATION
Suspension for Breach or Non-Payment. The Company may suspend Services without notice if the Customer fails to pay any due amount or breaches these Terms. Service may be reinstated upon full payment and, if applicable, reimbursement of reactivation costs.
Termination by Company. The Company may terminate the Agreement immediately if:
(a) the Customer engages in illegal activity, abuse, or sanctions violation;
(b) upstream providers require suspension or termination;
(c) the Company ceases offering the Service;
(d) continuation of the Service would expose the Company to legal or reputational risk.
Termination by Customer. The Customer may terminate the Service at any time via the control panel or written notice, subject to the non-refundable payment policy.
Consequences of Termination. Upon termination:
(a) all Customer rights to use the Service immediately cease;
(b) all data stored on the Service may be deleted without recovery;
(c) outstanding balances become immediately due.
Retention of Rights. Termination shall not affect accrued rights or obligations, including payment, indemnification, and limitation of liability clauses, all of which survive termination.
Abuse-Related Termination. If termination arises from abuse or legal violation, the Company may disclose relevant account information to competent authorities in accordance with applicable law.
INTELLECTUAL PROPERTY
Company Rights. All intellectual property rights in and to the Website, Service platform, software, trade names, and associated materials remain the sole property of the Company or its licensors. No title or ownership transfers to the Customer.
Customer Content. The Customer retains ownership of any data, software, or content uploaded to or hosted on the Service (“Customer Content”). The Customer grants the Company and its datacenter providers a limited, non-exclusive, worldwide licence to host, transmit, and display such content solely as necessary to provide the Services.
Restrictions. The Customer shall not copy, modify, decompile, reverse engineer, or create derivative works of any software or system supplied by the Company.
Trademarks. All Company marks, logos, and domain names may not be used without prior written consent.
Content Removal and Complaints. If the Company receives a valid notice alleging that Customer Content infringes third-party rights, it may remove or disable access to the material and notify the Customer. The Customer shall cooperate promptly in resolving such claims.
DMCA-Style Mechanism. Although the Company is not subject to United States law, it provides a DMCA-style mechanism for copyright complaints. Notices must include sufficient detail to identify the infringing material and proof of ownership, and may be submitted to [email protected].
PRIVACY AND DATA PROTECTION
Reference to Privacy Policy. Collection, use, and protection of personal data are governed by the Company’s Privacy Policy, incorporated by reference into these Terms.
Data Collected. The Company may process the Customer’s email address, billing data (if applicable), server logs, and network identifiers for account management, security, and fraud prevention.
Processing Purpose and Basis. Data are processed for performance of the contract, legitimate business interests in operating a secure hosting service, and compliance with applicable law.
Transfers and Storage. Data may be stored or transmitted through infrastructure in the Russian Federation, the Kyrgyz Republic, or other jurisdictions where technical operations occur.
Security Measures. The Company applies commercially reasonable safeguards including restricted access and encrypted transmission where feasible; however, absolute security cannot be guaranteed.
User Rights. Where applicable under data-protection law, Customers may request access, correction, or deletion of personal data by contacting [email protected].
Retention. Personal data are retained only for as long as necessary to deliver the Service or as required by law.
CONFIDENTIALITY
Definition. “Confidential Information” means all non-public information disclosed by one party to the other, whether oral, written, or electronic, that is marked or reasonably understood to be confidential.
Obligations. Each party shall protect the other’s Confidential Information with the same degree of care it uses to protect its own confidential materials, but not less than reasonable care.
Exclusions. Confidential Information does not include information that (a) is or becomes public without breach, (b) is independently developed, or (c) is lawfully obtained from a third party without restriction.
Compelled Disclosure. Either party may disclose Confidential Information when required by law, regulation, or court order, provided it gives prior notice (where legally permissible).
Survival. These obligations survive for three (3) years after termination of the Agreement.
DISCLAIMERS OF WARRANTIES
Service “As Is.” The Services are provided “as is” and “as available.” The Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
No Performance Guarantee. The Company does not guarantee continuous, error-free, or secure operation of the Service or that defects will be corrected.
Third-Party Dependencies. Performance may depend on networks, datacenters, or software beyond the Company’s control. The Company provides no warranty as to such elements.
Customer Responsibility. The Customer assumes all risk for configuration, data protection, and results obtained from use of the Services.
LIMITATION OF LIABILITY
Cap on Liability. To the maximum extent permitted by law, the Company’s total aggregate liability for all claims under or in connection with the Agreement shall not exceed the amount of fees paid by the Customer for the Service during the one (1) month immediately preceding the event giving rise to the claim.
Excluded Damages. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.
Allocation of Risk. The limitations herein reflect a fair allocation of risk and form an essential basis of the bargain between the parties.
Independent Remedies. These limitations apply regardless of the legal theory asserted—contract, tort, negligence, or otherwise—and even if any limited remedy fails of its essential purpose.
INDEMNIFICATION
Customer Indemnity. The Customer shall defend, indemnify, and hold harmless the Company, its directors, employees, and affiliates from and against any claim, loss, or expense (including reasonable legal fees) arising out of:
(a) Customer Content;
(b) misuse of the Services;
(c) breach of these Terms; or
(d) violation of law or third-party rights.
Procedure. The Company shall promptly notify the Customer of any claim and may, at its option, participate in the defence. Settlement of any claim requires the Company’s prior written consent, not to be unreasonably withheld.
Survival. This clause survives termination of the Agreement.
COMPLIANCE WITH LAWS AND EXPORT CONTROLS
Customer Obligations. The Customer is solely responsible for compliance with all applicable laws, regulations, and administrative orders relating to the use of the Services, including data-protection, telecommunications, and content laws in its jurisdiction.
Export and Sanctions Compliance. The Customer shall not export, re-export, or use the Services in violation of any export control or economic-sanctions law administered by the United States, the European Union, the United Kingdom, the United Nations, or any relevant authority.
Prohibited Users. The Services may not be used by or for the benefit of any individual or entity designated on any sanctions list. The Company reserves the right to refuse or terminate Service where it reasonably suspects sanctions exposure.
Legal Cooperation. The Company may disclose account information or content where required to comply with lawful orders or governmental requests consistent with applicable law.
Customer Warranty. The Customer warrants that it is not acting on behalf of, or transferring the Services to, any restricted or embargoed country, company, or individual.
FORCE MAJEURE
Definition. A “Force Majeure Event” includes any circumstance beyond the reasonable control of a party, such as natural disaster, epidemic, war, riot, act of terrorism, embargo, government action, labour dispute, failure of utilities or telecommunications, or datacenter outage not caused by that party.
Suspension of Obligations. If either party is prevented from performing its obligations by a Force Majeure Event, those obligations (other than payment) are suspended for the duration of the event.
Notice and Mitigation. The affected party shall notify the other promptly and use reasonable efforts to mitigate impact.
Termination for Prolonged Event. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the Agreement on written notice without liability for such termination.
No Refund. Suspension or termination under this clause does not entitle the Customer to any refund or credit.
NOTICES AND COMMUNICATION
Methods of Notice. All notices or communications under this Agreement shall be in writing and deemed duly given when:
(a) sent by email to the addresses designated below;
(b) posted on the Company’s Website; or
(c) delivered by recognized courier service to the party’s registered address.
Effective Date of Notice. Email notices are effective upon successful transmission; posted notices upon publication on the Website; courier notices upon confirmed delivery.
Contact Details.
For the Company:
VELOXNODES
Email: [email protected]
For the Customer: the email and billing details provided at registration.
Language of Communication. All communications and notices must be in English, which shall be the controlling language for interpretation of these Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
Governing Law. This Agreement and any non-contractual obligations arising out of it are governed by the laws of the Russian Federation, without regard to conflict-of-law principles.
Jurisdiction. Subject to Clause 15.3, the courts of Moscow, Russia shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to this Agreement, the Services, or their performance.
Optional Arbitration. At the Company’s discretion, disputes may alternatively be referred to binding arbitration seated in Moscow, Russia, conducted in English. The arbitral award shall be final and enforceable in any competent court.
Injunctive Relief. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from any competent court.
Prevailing Language. In the event of any translation, the English version of these Terms prevails.
MISCELLANEOUS PROVISIONS
Entire Agreement. These Terms, together with all incorporated policies, constitute the entire agreement between the parties and supersede all prior understandings or representations.
Severability. If any provision is held invalid or unenforceable, it shall be replaced with a valid provision that most closely reflects the original intent, and the remainder shall remain in full force.
Assignment. The Company may assign or transfer this Agreement, in whole or in part, to an affiliate or successor without consent. The Customer may not assign rights or obligations without prior written approval.
Waiver. Failure to enforce any provision shall not constitute a waiver of that provision or any other.
Survival. Clauses relating to payment, confidentiality, intellectual property, limitation of liability, indemnification, and governing law survive termination or expiry.
Independent Contractors. The parties are independent contractors. Nothing herein creates any partnership, joint venture, or agency relationship.
Headings and References. Clause headings are for convenience only and do not affect interpretation.
Effective Date and Version Control. These Terms take effect on the Effective Date above. The Company may issue updated versions from time to time, identified by revision date posted on the Website.
Acknowledgment. By purchasing or using the Service, the Customer acknowledges having read, understood, and agreed to be legally bound by these Terms.